Services

A full IT department,
delivered fractionally.

Six core capabilities, one accountable partner. Everything you'd expect from an in-house IT team — without the cost or complexity of building one.

No. I

Helpdesk & Support

The day-to-day backbone of your IT. Your team submits a ticket, calls, or emails — and a real technician picks it up. Most issues get resolved the same business day, with onsite dispatch when a problem can't be solved remotely.

What's included
  • Remote support during business hours
  • After-hours coverage for critical incidents
  • Onsite dispatch when needed
  • Ticketing & documentation in a real PSA system
  • New employee onboarding & offboarding
  • Printer, peripheral, & software troubleshooting
No. II

Device & Endpoint Management

Every Mac, PC, and mobile device on your team — monitored, patched, and protected. We use a real RMM platform to push updates, enforce baselines, and catch issues before your users do.

What's included
  • Remote monitoring & management (RMM)
  • OS and third-party patch management
  • Asset inventory & lifecycle tracking
  • Device standardization & imaging
  • Antivirus & basic EDR enforcement
  • Mobile device management (MDM)
No. III

Network Infrastructure

Switches, firewalls, wireless access points, and everything in between. We design, install, and monitor the network your business runs on — with project-based setups for new offices and ongoing care for existing ones.

What's included
  • Firewall configuration & monitoring
  • Switch and wireless AP management
  • Network design & cabling oversight
  • VLAN segmentation & access control
  • New office setup & relocations
  • Bandwidth and performance monitoring
No. IV

Microsoft 365 & Cloud

Email, identity, files, and collaboration — managed end-to-end in Microsoft 365. We handle the day-to-day administration, tighten the security defaults Microsoft leaves loose, and migrate you cleanly if you're not on M365 yet.

What's included
  • User & license administration
  • Email security & spam filtering
  • SharePoint, OneDrive, & Teams management
  • Identity & conditional access policies
  • Migrations from Google Workspace or on-prem
  • Tenant security hardening
No. V

Cybersecurity & EDR

Real protection, not checkbox security. Endpoint detection and response that actually catches threats, plus the policies, training, and monitoring around it to keep your team from being the weak link.

What's included
  • Endpoint detection & response (EDR)
  • Threat monitoring & alerting
  • Security awareness training
  • Multi-factor authentication enforcement
  • Incident response assistance
  • Backup & recovery planning
No. VI

Fractional vCIO

Strategic IT leadership without the executive salary. Your fractional vCIO sits in on planning meetings, owns the technology roadmap, negotiates with vendors, and translates between business goals and IT decisions.

What's included
  • Annual technology roadmap & budgeting
  • Vendor selection & negotiation
  • Quarterly strategic planning sessions
  • Infrastructure & architecture reviews
  • Compliance & risk guidance
  • Escalation support for in-house IT teams

Not sure which services you need?

We start every engagement with a free network assessment. We'll review your environment, identify gaps, and recommend exactly what fits — no commitment, no sales pitch.

info@praeviotech.com · Roseville & Rocklin, CA